Politique de remboursement
Refund Policy
We are committed to product quality and transparency. Please review our policy carefully before making a purchase.
1. All Sales Are Final
All sales are considered final.
We do not offer refunds for:
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Incorrect product selection
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Personal dissatisfaction
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By completing a purchase, you agree to these terms.
2. Defective or Incorrect Items
We will only review refund or replacement requests under the following circumstances:
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The item has a verified manufacturing defect
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The wrong item was shipped by our company
To be eligible, customers must contact us within 5 calendar days of delivery and provide:
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Order number
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Clear photos of the product
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Photos of the original packaging
Requests submitted after this timeframe may be denied.
3. Product Condition Requirements
To qualify for review:
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The item must be unused
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It must be in its original packaging
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It must show no signs of misuse, damage, or alteration
We reserve the right to deny any request that does not meet these conditions.
4. Review Process
Once we receive your request:
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Our team will evaluate the claim
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Additional information may be requested
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A final decision will be communicated via email
Approval is not automatic and is subject to internal review.
5. Shipping Costs
Shipping fees are non-refundable.
If a return is approved, the customer may be responsible for return shipping costs.
All orders are shipped exclusively via FedEx.
6. Chargebacks & Payment Disputes
By making a purchase on our website, you agree to contact us directly before initiating any chargeback or dispute with your payment provider.
Unauthorized or fraudulent chargebacks may result in:
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Refusal of future purchases
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Administrative action as permitted under applicable Canadian law
7. Limitation of Liability
To the fullest extent permitted under Canadian law, ProLife Health & Performance shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our products.